Currumbin RSL will endeavour to provide members and guests with a safe and responsible gaming environment.
The club will achieve this by ensuring that the following occurs:
Providing information on support services Mandatory training in responsible gaming practices for all club employees Ensuring that the following policy is fully implemented and monitored on a regular basis Introduction The Currumbin RSL has developed the Responsible Gaming Policy, in consultation with management, employees and members, to minimise the harm associated with problem gambling.
In developing the Policy, the club has realistically taken into account:
Reference Documents The reference documents for the Responsible Gambling Policy are the:
The object of this Act is to ensure that, on balance, the State and the community as a whole benefit from gaming machine gambling.
The balance is achieved by allowing gaming machine gambling subject to a system of regulation and control designed to protect players and the community through:
There is a correlation between the Responsible Service of Alcohol provisions within the Liquor Act (Queensland) 1992 and Responsible Gambling. The two relevant objects of the Liquor Act are:
The Guiding Principle of the Queensland Responsible Gambling Code of Practice states:
The Queensland Responsible Gambling Code of Practice is based on shared commitment by the gambling industry providers to the guiding principle of ethical and responsible behaviour. This principle recognises the importance of customer wellbeing with a focus on minimising the potential harm of gambling. In addition, customer rights to privacy are respected.
Policy Goals The goals of the Responsible Gambling Policy are to:
CODE OF PRACTICE
What is Problem Gambling? Problem gambling exists when gambling activity results in a range of adverse consequences where:
Some potential harmful effects of problem gambling on individuals and the community are:
What is Responsible Gambling?
Responsible gambling occurs in a regulated environment where the potential for harm associated with gambling is minimised and people make informed decisions about their participation in gambling.
Responsible gambling occurs as a result of the collective actions and shared ownership by individuals, communities, the gambling industry and Government, to achieve outcomes that are socially responsible and responsive to community concerns.
Harm Minimisation Strategies
The Currumbin RSL has a responsibility to ensure that the Gaming Machine Act 1991, the Liquor Act 1992 and the Queensland Responsible Gambling Code of Practice are strictly adhered to in the provision of gambling products and services. Therefore, Currumbin RSL will implement the following strategies to minimise the potential harm associated with gambling:
The Club will make available responsible gambling information, including the Club’s Responsible Gambling Statement, Player Information Booklet outlining odd/win rates of major prizes, Signage on potential harm associated with gambling and brochures on where to get help for problem gambling, for information of members and patrons and will alert them on the availability of this information by putting signage at suitable locations in the Club.
Currumbin RSL will designate a senior member to perform the Customer Liaison role. This role will include facilitating communication between members and patrons and the Club on responsible gambling issues, including compliant handling procedures and self-exclusion provisions.
Customer Complaints Currumbin RSL will inform members and patrons about procedures for lodging complaints and will strive to deal with the complaints in a timely manner. Where the outcomes are not to the satisfaction of the complainant, the Club will inform the complainant of other avenues of redress, in particular Office of Liquor, Gaming and Racing, Liquor Licensing Division, Clubs Queensland and their Solicitor.
Training and Skill Development Currumbin RSL will ensure that gambling-related service staff receive appropriate information and training, on an on-going basis, in responsible provision of gambling and gambling products. Staff will also be provided with appropriate training regarding the Responsible Gaming Policy so they are well informed and better positioned to provide advice and assistance to members and patrons regarding the Responsible Gambling Policy and its goals. Upon request, the Club will assist management and employees who may have a problem with gambling as outlined in the Club’s Responsible Gambling Employee Support Policy.
Self-exclusion Deed Currumbin RSL will implement self-exclusion provisions at the request of members and patrons who think they may have a problem with gambling to control their gambling habits. The Club will provide a list of local community support agencies to members or patrons who request self-exclusion from the club and also encourage them to exclude themselves from other gambling venues in the area. The Club will undertake regular reviews of self-exclusion provisions to assess its effectiveness.
Venue exclusion The club will assess each venue exclusion using a range of evidences sources. Venue exclusion will only be initiated after the option of self-exclusion has been exhausted. The club will ensure that all required forms are completed and the relevant staff notified of the exclusion.
Minors The Club will prohibit all persons under the age of 18 to gamble or be present in areas where adults are gambling and will alert members and patrons on these prohibitions by putting signage at suitable locations in the club.
Gaming Machines The Club will maintain gaming machines in premium condition for members and patrons enjoyment and will clearly mark unplayable machines.
Service of Alcohol The Club will not use free or discounted alcoholic drinks or happy hours to promote gambling. Members and patrons who are unduly intoxicated are not permitted to continue gambling.
Gambling Environment The Club will ensure a pleasant gambling environment for members and patrons. The Club will place a clock within designated gambling areas to make members and patrons aware of the passage of time.
Breaks in Play The Club will encourage breaks in play by making members and patrons aware of other alternative forms of entertainment available at the Club and where possible providing self-service coffee and tea facilities away from gambling areas. The club will not encourage extended, intensive and repetitive play and will require members and players to purchase drinks from the bar.
Gratuities Staff working in gambling areas are not to encourage gambling members and patrons to give them gratuities.
Staff The Club will ensure that gambling-related service staff wear identification badges when on duty. Staff shall not play or permit any other person to play on their behalf gaming machines on the premises.
Player Privacy The Club will ensure all activities relating to gambling by members and patrons shall remain confidential and shall not be discussed with other members and patrons and members of the community.
Financial Policy The Club will not locate ATMs in designated gambling areas or in the entry to designated gambling areas, where safe and practical. The Club will not extend credit for the purpose of gambling under any circumstances. A maximum cash limit for payouts applies and reflects the agreed maximum amount approved by the Office of Liquor, Gaming and Racing and Jupiters Gaming for keno for the club. If the winning amount is greater than this limit, either the whole amount can be paid by cheque or paid partly in cash to the maximum limit with the balance of the payout paid by cheque. Any cheque for winnings will not be cashed by the Club until the next trading day.
Advertising and Promotions Guideline The Club will ensure that any advertising or promotions:
Policy Implementation The club has commenced the implementation of the Responsible Gambling Policy and welcome comments and feedback on its contents.
Policy Review The Club will review the Responsible Gambling Policy and make assessments of the Club gambling environment on a regular basis. The Club will make such changes as are reasonably necessary to comply with this Policy and the on-going responsible gambling environment for this Club.
Club Contact Details
Phone: 0755347999 Address: Currumbin Creek Road, Currumbin, 4223.
Gambling Help – External Links
Bet with your head, not over it. Responsible Gambling Gambling Helpline: 1800 858 858 The contents of this web section are not intended for minors or excluded patrons.
Free, confidential, 24 hours
If you require further information on responsible gambling or any clarification on the Responsible Gambling Policy, please contact a member of staff.
Information is provided for members, guests and bona fide visitors