Responsible Gaming

Currumbin RSL is committed to providing Responsible Gambling Services. This is achieved through the implementation of Queensland Responsible Gambling Code of Practice which provides a proactive whole-of-industry approach to the promotion of responsible gambling practices. It also encourages the creation of gambling environments that minimise harm to individuals and to the broader community.

Key Goals

• Currumbin RSL provides safe and supportive environments for the delivery of gambling products and services.
• Customers make informed decisions about their gambling practices.
• Harm from gambling to individuals and the broader community is minimised.
• People adversely affected by gambling have access to timely and appropriate assistance and information.

What is responsible gambling?

Responsible gambling occurs in a regulated environment where the potential for harm associated with gambling is minimized and people make informed decisions about their participation in gambling.

Responsible gambling occurs as a result of the collective actions and shared ownership by individuals, communities, the gambling industry and the Government to achieve outcomes that are socially responsible and responsive to community concerns.

What is problem gambling?

Problem gambling exists when gambling activity results in a range of adverse consequences where:

the safety and wellbeing of gambling customers and/or their families and friends are placed at risk; and/or
negative impacts extend to the broader community.

Behavioural signs of problem gambling include:

• Gambling more money than you can afford
• Gambling with money which should be used for household bills
• Emotional outburst and mood swings
• Increased alcohol consumption
• Dishonesty to access money for gambling
• Dishonesty about gambling activities
• Borrowing money to gamble
• Absence from work or home

How to get Help*

Customer Liaison Officer
Help is available if you think you have a gambling problem. At Currumbin RSL we have a Customer Liaison Officer who is happy to discuss your problem. You can access this person by asking reception or a manager or by calling 07 55 347 999.

Specialist agencies are also available and are as follows:

Gambling Helpline
Phone: 1800 222 050

Local Contact information:
Suite 7b Markeri Ct
5 Markeri St
Mermaid Beach 4218
Telephone No: (07) 5575 6122
Fax No: (07) 5575 6133

Services Provided:
Financial Counselling is Provided to People in Financial Difficulties Because of Gambling.Counselling is Also Provided to Families Affected by the Gambling of A Family Member

Opening Hours:
11.00 am to 8.00 pm Monday and Tuesday
9.00 am to 5.00 pm Wednesday to Friday

Self Exclusion
Self Exclusion is another option to assist problem gamblers. With self exclusion a person bans themselves from entering the Club. Our customer liaison officer can assist you with this process and can be contacted through reception.

Once excluded:

• Persons entering the gambling areas of Currumbin RSL will be committing an offence by law, and are subject to prosecution and penalties including fines of up to $3,000
• Persons are removed from all mailing lists used for marketing purposes

Customer Complaints
Currumbin RSL has in place a customer complaints resolution policy and procedure. If at any time a customer has a complaint relating to gambling or a responsible gambling matter please contact management or the customer liaison officer who can outline our procedure. In the event that you are not satisfied with the outcome you can contact the Queensland Office of Gaming Regulation.

Responsible Service of Alcohol
It is the policy of Currumbin RSL that customers who are identified as intoxicated are no longer allowed to gamble.

Minors
Minors are prohibited from entering the gaming room at Currumbin RSL. If a minor is found in the gaming room they will be escorted from that area immediately.

Advertising and Promotions
Currumbin RSL will conduct advertising and promotions in an ethical and responsible manner. Some of the key strategies adopted by Currumbin RSL include:

• Photographs used in marketing do not depict the consumption of alcohol while gambling
• Advertising is not dominated by gambling
• Advertising is not false or misleading and does not include misleading statements about odds, prizes or chances of winning.
• Advertising is not directed at minors or disadvantaged groups
• Internal and external signage does not advise winnings paid
• Financial Transactions

Currumbin RSL has a number of polices regarding financial transactions at the Club. These include:

• ATMs are located out of view of gaming machines
• Cheques are not cashed
• Credit is not extended to any customer
• Any winnings above $2000 are paid by cheque

Commitment
Currumbin RSL is committed to providing Responsible Gambling Services. Our policies and procedures relating to gambling matters are reviewed regularly and a continual improvement approach has been adopted. We will work with community, customers and industry to ensure best practice Responsible Gambling Services is provided.

If you have any further queries or questions please do not hesitate to contact Anne Stovin CEO Currumbin RSL.

Odds of Winning

Gaming Machines
Gaming machines in clubs and hotels in Queensland are programmed to return an expected average rate of up to 92% over along period of time to the player. This player return rate is not an outcome of a single game but an average of many games on a gaming machine over a period of time. The reason for this is that gaming machines use the concept of chance and randomness. Chance is the likely outcome of a particular event arid randomness is the order in which the outcome will occur. For instance, the chance of getting a ‘head’ or a ‘tail’ when you toss a coin is 50/50 and there is no particular order in which the head or tail will occur (randomness). As gaming machines and games have far more possibilities than a coin (which has only two’ possibilities – head or tail) the chance and randomness of achieving a winning outcome are very different, as illustrated in the table below. Generally, the higher the prize, the more unlikely it is to occur.

Prize Value $

Chance of the prize happening on a single play line (including scatters)

More than 500

10,198

200 to 499

2,669

100 to 199

1,458

50 to 99

450

20 to 49

246

10 to 19

106

5 to 9

53

1 to 4

10

Prize type of symbol combination

Chance of the combination happening on a single play line (including scatters)

1 chance in:

Highest prize combination

9,765,625

5 of a kind

4,784

4 of a kind

490

3 of a kind

45

2 of a kind

9

Overall chances on a single play line

Chance of ANY prize: 1 in 8
Chance of NO prize: 7 in 8

The average player return rate for gaming machines is 85 – 92%

KENO

Prize type of symbol combination

Chance of the combination happening on a single play line (including scatters)

1 chance in:

7 spot

40,979

8 spot

230,114

9 spot

1,380,687

10 spot

8,911,711

The average player return rate for keno is 75%.

TAB

The odds of winning for gambling on racing through the TAB are displayed on monitors in the venue for each particular race. On average, the player return rate for this form of gambling is 84%.

NOTE.

All the values shown are averages. It is likely that significant variations to these will happen during any session of play.
If the machine you are playing is a linked machine, the chances of a prize or combination occurring will be different to those above (but can only be better).