All our welfare staff are volunteers who have attended Department of Veteransâ€™ Affairs training courses.
The service covers disability pensions, compensation payments, associated allowances, income support payments and medical treatment which may be available to entitled veterans, members and ex-members of the Defence Forces and their dependants. Whilst the service can provide limited advice to Commonwealth and Allied veterans, those veterans will normally be referred to local branches of expatriate associations who would normally have more expertise in what benefits their home country provides for its veterans.
Our services include:
â€¢ Providing an initial contact point for welfare matters, assessment of the need and assistance in contacting the relevant service-providers to solve the problem.
â€¢ Assistance and advice in the preparation of Primary Claims and applications for increased benefits under the VEA and MRCA/SRCA;
â€¢ Advice on applications for the review of Primary Decisions made under the VEA;
â€¢ Preparation and presentation of cases for review to the Repatriation Commission under Section 31 of the Act;
â€¢ Preparation and presentation of cases for reconsideration under MRCA/SRCA;
â€¢ Preparation and presentation of cases Appealing Section 31 decisions for Hearing to the Veteransâ€™ Review Board Tribunal (VRB);
â€¢ In certain circumstances, the preparation and presentation of cases for review to the Administrative Appeals Tribunal (AAT).
There is no requirement for a Veteran to be a member of the RSL to avail themselves of these services. They are available to all entitled veterans, members and ex-members of the Defence Forces, and their dependants.
There is no charge made for these services, but the RSL is unable to accept responsibility for any indirect charges such as medical or other reports that may be necessary to support a Veteranâ€™s claim or application. The person being assisted is required to give an undertaking to accept this responsibility. However, there may be certain provisions where assistance may be available for reimbursement of such charges.
The Veteransâ€™ Support Centre volunteer staff works together as a team. Assistance to an entitled person is provided by them as a whole and not by a particular member of that team. Whilst every effort is made to meet the wishes of the person requesting the assistance we cannot guarantee a particular person will handle a particular case. Whilst every endeavour is made to assist when requests are made by telephone or an unannounced visit, there may be delays and sometimes the appropriate person to give you advice may not be available. It is best to make an appointment so that you can be dealt with promptly and without interruption.
All volunteers have received training under the DVA Training and Information Programme (TIP). We have people who have been trained at the basic level as Pensions Officers and Welfare Officers, as well as at the advanced level as Case Officers and Advocates who represent veteransâ€™ at the Administrative Appeals Tribunal level.
This LinkÂ to the Department of Veteransâ€™ Affairs (DVA) Web Site provides useful background and other information, our professional staff are able to assist in navigating the site.
Treatment, Health Programs, Health Promotions, Housing, Counseling.
Disability Pensions, Income Support Pensions, Eligibility, Rates, Qualifying Service, Statements of Principles, the Guide to Assessment to Rates of Veteransâ€™ Pensions (GARP)
Commemoration Activities, Australian War Memorial, War Graves
Canada, New Zealand, United Kingdom and United States of America
If you have any questions please feel free to email us at firstname.lastname@example.org
Information is provided for members, guests and bona fide visitors. An OLGR acceptable form of Identification is required for you to enter the premises. See full dress regulations on our FAQs page.
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